Refund Policy

REFUNDS (if applicable)

Cancellation refunds are allowed under extenuating circumstance and upon approval of Fitlab Management.
Refunds will automatically be applied to the original method of payment within 3 – 7 business days.
A cancellation fee in the amount of 200 AED or 20% of remaining balance, whichever amount is higher, will be deducted upon approval of the refund.
For best results, Fitlab encourages all clients to fully commit to their meals ordered. Your satisfaction is important to us, please contact customer support at 052 263 8788 to report any issue that may hinder results and overall satisfaction

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  052 263 8788.